“Communicating well means more than talking to a client. It means:
- Watching the client’s body language carefully to see what his or her actions and gestures may be telling you.
- Listening carefully to any comments from the client.”
“Good communication helps:
- Get you the information you need to do your job.
- Things go smoothly….
- Keep things calmer in stressful situations.”
Deliberately making moments of grace throughout the day protects us and those with whom we need to communicate. Taking five deep breaths with slow exhalation before eating. Thinking a positive mantra whenever we sit at a traffic light. Enumerating qualities of someone who pushes our buttons when we know we will be communicating with them. We are the primary beneficiaries.